Privacy Policy:

 Opera Security (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us. Company Details Opera Security Company Number: 15905347 Registered Address: 9 Lyndhurst Street, Stoke-on-Trent, ST6 4BS, United Kingdom Telephone: 01782 939137 E-mail: info@operasecurity.co.uk ⸻ 1. Information We Collect We may collect and process the following types of personal information: • Name and contact details (e.g. telephone number, email address, postal address) • Business details where relevant • Any information you provide when filling out forms on our website or contacting us directly • Technical information such as your IP address, browser type, and browsing activity on our site (via cookies – see section 8 below). ⸻ 2. How We Use Your Information We process personal data for the following purposes: • To respond to your enquiries and provide our services • To manage contracts and business relationships • To comply with legal and regulatory obligations • To improve our website and services • For administrative purposes, including record keeping and security monitoring. ⸻ 3. Lawful Basis for Processing We rely on the following lawful bases under the UK GDPR: • Contract – processing necessary to deliver services you request • Legal obligation – compliance with laws and regulations relevant to security services • Legitimate interests – to operate and improve our business (provided your rights are not overridden) • Consent – where you have given us permission (e.g. for marketing communications). ⸻ 4. Sharing of Information We will not sell or rent your personal data. We may share information with: • Trusted third-party service providers who support our operations (e.g. IT, hosting, communications) • Regulatory authorities or law enforcement if required by law • Business partners only where necessary for delivering contracted services. All third parties are required to keep your data secure and use it only for lawful purposes. ⸻ 5. Data Retention We retain personal data only as long as necessary for the purposes collected, or as required by law and regulations relating to the security industry. ⸻ 6. Your Rights Under UK data protection law, you have the right to: • Access your personal data • Correct inaccuracies in your data • Request erasure of your data (where applicable) • Restrict or object to processing in certain circumstances • Data portability (where processing is based on consent or contract). To exercise these rights, please contact us at info@operasecurity.co.uk. ⸻ 7. Data Security We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. ⸻ 8. Cookies Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device to collect standard internet log information and visitor behaviour. You can control cookies through your browser settings. ⸻ 9. International Transfers We do not routinely transfer personal data outside the UK. If we do, appropriate safeguards will be applied to ensure your data is protected. ⸻ 10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. ⸻ 11. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: Opera Security 9 Lyndhurst Street, Stoke-on-Trent, ST6 4BS, United Kingdom Telephone: 01782 939137 E-mail: info@operasecurity.co.uk If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk